Privacy Policy
Last updated: July 2026
Ascenyx Bio LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit or make a purchase on ascenyxbio.com.
1. Information We Collect
- ✓Information you provide: name, shipping/billing address, email address, phone number, and payment information (processed securely by our third-party payment processor — we do not store full card numbers).
- ✓Automatically collected information: IP address, browser type, device information, pages visited, and referral source, collected via cookies and analytics tools.
2. How We Use Your Information
- ✓To process and fulfill orders, including shipping and customer service communication.
- ✓To send order confirmations, shipping updates, and (only if you opt in) marketing communications.
- ✓To improve our Site, prevent fraud, and comply with legal obligations.
3. Third-Party Sharing
We share information only with service providers necessary to operate our business, such as payment processors, shipping carriers, and website/analytics hosting providers. We do not sell your personal information to third parties.
4. Cookies
We use cookies to operate the shopping cart, remember preferences, and understand Site traffic. You can disable cookies in your browser settings, though some Site features may not function properly.
5. Data Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us at admin@ascenyxbio.com.
7. Children's Privacy
This Site is not intended for individuals under 21. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.
9. SMS/Text Messaging Communications
If you choose to opt in at checkout, we collect your mobile phone number for the sole purpose of sending you order and shipping status notifications related to purchases placed on ascenyxbio.com. Text messages sent under this program are purely transactional (e.g., order confirmation, shipping and delivery updates) and are not used for marketing or promotional messaging.
Your mobile number and SMS opt-in status are never sold, rented, or shared with third parties for marketing purposes. This information is used exclusively by Ascenyx Bio LLC and our SMS service provider to deliver the transactional messages described above.
Message frequency varies based on your order activity. Message and data rates may apply based on your mobile carrier plan. You can opt out of text messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at support@ascenyxbio.com.
Consent to receive text messages is not a condition of any purchase. You can complete your order and use our services without opting in to SMS notifications.
10. Contact
Questions about this Privacy Policy can be directed to support@ascenyxbio.com, or by mail to Ascenyx Bio LLC, 11720 Amber Park Drive Ste 160 PMB 1198, Alpharetta, GA 30009. You can also reach us by phone at (678) 470-1034.